Free return and exchange

To ensure a smooth and efficient return process, please review the following policy details carefully. We are committed to maintaining high standards of service and transparency in all transactions.

Eligibility for Returns

In order to qualify for a return, your item must meet the following criteria:

• The product must be unused and in the exact same condition as when you received it.
• The item must be returned in its original packaging.

Return Timeframe

You have 14 days from the date of delivery to initiate a return request. Please note that requests submitted after this period may not be accepted.

How to Initiate a Return

To begin the return process, please send an email to dahlannika2@gmail.com to obtain the return address and further instructions. Do not send your purchase back to us without prior authorization.

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. Upon approval, your refund will be processed within 5 to 10 business days. The funds will be credited to your original method of payment.

If you have any questions or require assistance regarding your return, please do not hesitate to contact our customer support team at dahlannika2@gmail.com.